Quick reference

Support Centre

Key vendor support contacts and help resources for K3 deployments — Wialon platform, TOPFLYtech GPS hardware, Streamax dashcams, and SpartanLync TPMS. Use during live troubleshooting or when handing off to a vendor team.

K3 Green
Start here

Fleet telematics integrator — sales, deployment, and customer success

Start here for K3 quotes, deployment planning, billing, and anything that spans hardware + Wialon dashboards on a K3-managed account.

Contacts
Resources
K3 Green website
Wialon
Vendor

Telematics platform — fleet dashboards, reporting, and integrations

Cloud fleet management platform K3 uses for maps, geofences, sensor widgets, video telematics review, and partner-built extensions.

Contacts

Technical support (24/7)

Primary

Critical / outage


Implementation coaching


Hardware integration requests


Phone (urgent coordination)


Sales / business development

Resources
Rep notes
  • My requests at my.wialon.com is the preferred channel — full ticket history and AI-assisted triage.
  • Phone is for urgent coordination; full troubleshooting is provided in writing.
  • Help center AI Assistant (top bar or search) answers most platform how-to questions instantly.
Wialon website
TOPFLYtech
Vendor

OEM hardware — GPS, solar asset, OBD, BLE, e-lock, relay

Primary field hardware layer for K3 — solar trailers, OBD tractors, battery assets, BLE temp/door sensors, and e-lock programs.

Contacts

Contact form (technical support topic)

Primary

Sales & support email

Primary

Headquarters phone

Resources
Rep notes
  • Use the contact form and select “I need technical supports” for fastest routing.
  • For North American logistics and distributor-level support, reference the DCS partnership page.
TOPFLYtech website
Streamax
Vendor

AI dashcam & video telematics hardware

Streamax C6 Lite 2.0 and related AI dashcams — dual 1080p, ADAS, driver monitoring, and 4G uplink integrated with Wialon video telematics.

Contacts

Tech support email

Primary

Tech support phone (US)

Primary


Canadian HQ phone

Resources
Rep notes
  • Canadian deployments: StreamaxAmerica Canadian HQ is in Delta, B.C. — same support@streamaxamerica.com channel.
  • Pair video incidents with Wialon video telematics review — escalate platform-side issues to Wialon support.
Streamax website
SpartanLync
Vendor

Tire, temperature, camera, and OEM fleet-performance solutions (Valor family)

Valor Commercial TPMS (active), with TempTrac cold chain, 360° camera, extreme-duty TPMS, and IoT layers on the K3 roadmap.

Contacts

Support page & form

Primary

Main office

Primary

Resources
Rep notes
  • SpartanLync is Burlington, ON — local to K3 for on-site install support and training.
  • Tire and temp parameters feed Wialon via telematics integration — confirm both SpartanLync and Wialon if sensor widgets are blank.
SpartanLync website
Teltonika Telematics
Vendor

Professional GPS trackers, dashcams, and CAN/OBD telematics hardware

FMB GPS trackers and dual dashcams — hardwired tractor telematics and fleet video hardware integrated with Wialon.

Contacts
Resources
  • GPS trackers

    FMB professional trackers with CAN, OBD, and harsh-environment options.

  • Dashcams

    Dual-lens fleet dashcams with GNSS and telematics uplink.

  • Wialon supported hardware

    Confirm Teltonika model compatibility on Wialon Hosting.

Rep notes
  • Escalate platform-side configuration to Wialon after confirming the Teltonika device is online.
Teltonika Telematics website
Vendor contacts and help links last verified 2026-06-10. Confirm critical numbers on each vendor's official site before sharing with customers.